Shipping Policy

All orders will be shipped within 24 hours of being placed (Monday-Friday). Once the order is shipped, allow at least 2–4 days for delivery. The delivery time may vary depending on the area, pin code, and region. For orders within India, Project Purpose offers complimentary shipping.

CUSTOMER SERVICE HOURS

MONDAY – SATURDAY | 11:30 AM – 7:00 PM IST | PH NO: +91 7982951544

Please note that the brand observes India's public holidays, including gazetted and restricted days.

LOST PACKAGES

Please note that once proof of delivery is attached to a tracking number, Project Purpose is not responsible for lost, damaged, or stolen items. All risks are assumed by the courier.

 If you have any additional questions or require further assistance, please contact Project Purpose via email, call, or Instagram.

FINAL SALE ITEMS

During any sale/promotion period, all sales are final. Project Purpose reserves the right to extend, modify, or discontinue markdowns at any time without notice. No adjustments will be made for your purchases if Project Purpose lowers the price of an item, you have already purchased.

Additional Information

DAMAGED OR DEFECTIVE ITEMS:

If you receive a damaged item, please let us know within 12 hours of receiving your order. Send us unboxing photos and a video at info@projectpurpose.co.in, and we’ll investigate the matter promptly.

EMPTY PACKAGE CLAIMS

All orders are carefully weighed before shipping. If you claim an empty package, we will investigate, but false claims will be denied.

ORDER CANCELLATION

Orders cannot be cancelled once placed. However, if you need to change the size, email us at info@projectpurpose.co.in within 1 hour of placing your order.

UNDELIVERED ITEMS

In the event that your order is not delivered, either due to incorrect information or missed deliveries, it will be returned to us at our shipping facility. You will be contacted once we receive the undelivered product. In the case of pre-paid orders, your package will be either re-shipped or you will be granted store credits. Store credit comes with a validity of 30 days.

 

DAMAGED ITEMS

If you have received a damaged product, we apologize for the inconvenience. Please click a picture of the product and DM us at projectpurpose.co.in within 12 hours of delivery, or email us at info@projectpurpose.co.in, or WhatsApp us at +91 7982951544.